The email should be sent from the address linked to your HitBTC profile. Make sure your email contains the following:

• Personal information
• Address
• Bank account information (in case you want to deposit and withdraw fiat)
• Supporting documents (color copies):
  • Identity Document (passport/ID card/driving license)
  • Proof of residence
  • Proof of bank account ownership

1. Personal information

Please include the following:

• Name
• Surname
• Date of birth
• Country of birth

Note:
The data should be correct and filled in English as stated in your Identity document.

2. Address

Please provide up-to-date information about your residential (Current) address and permanent address. Keep in mind that your permanent address should be the same as your billing address used for official correspondence.

Please include the following:

• Country
• City
• Region (optional)
• Postal Code
• Street Address

3. Bank account information

Please include the following:

• Bank name
• SWIFT/BIC code
• IBAN/account number

4. Supporting documents

Make sure that your photos/scans meet the following requirements:

• Documents should be valid due to the issue date
• Photos/scans of both sides of documents should be uploaded
• Scanned images should be in color and in high resolution (at least 200 dpi)
• Allowed formats: JPG, GIF, PNG or PDF
• File size should be no more than 10 MB
• Photos/scans should not be older than 3 months
• Documents should be issued using characters of Latin alphabet or have Latin transliteration of main fields.

Identity Document

Choose one of the following options:

• National ID card (both sides) or national passport (double page)
• International passport (double page)
• Driving license (both sides).
• Please note that we accept a driving license as proof of your identity only if it is a plastic card, and all the information on it is provided with Latin transliteration.

Proof of residence

Choose one of the following options:

• Utility bill (except for mobile phone, satellite/cable TV or printed Internet bills)
• Electricity bill
• Bank statement
• Tax return/council tax
• Other documents with an exception of electronic bills/statements, online screenshots, mobile phone bills or credit card statements.

Note:
If you only have an online utility or electricity bill, then you may provide it following such obligatory requirements:

• Upload the full document (all pages) in PDF format.
• Make a screenshot of the website where you make your payments. The screenshot should contain an open document that you have provided to us. On your screenshot, we must clearly see the website URL

Proof of bank account ownership

Choose one of the following options:

• Bank account statement
• Original letter from the bank

Note:
Screenshots and/or electronic documents are not accepted, this document should be paper-based and drafted on original bank letterhead.