Verification

  1. What is verification?

    In order to comply with the KYC/AML standards, HitBTC uses a status-based policy for all its users. HitBTC has three main statuses for all its clients: General, Verified and Qualified, each status is subject to its own limits and rules.

  2. What is the General status?

    The General status is the basic status a user receives when he signs-up to HitBTC’s services. The status allows you to operate only in cryptocurrencies accepted by HitBTC. For a complete list please see the Fees & Limits page. Under particular circumstances, certain users may be subject to limits on cryptocurrencies.

  3. What is the Verified status?

    Limits

    The Verified Status is granted to users who wish to operate with EUR, USD and GBP currencies. The status gives you the following limits:

    Deposit & Withdrawal Limits (for informational purposes only)
    USD EUR GBP
    Daily (24 hour rolling-frame) 2,500.00* 2,000.00 1,500.00*
    Weekly (7 day rolling-frame) 10,000.00 10,000.00 10,000.00

    *Evaluated at a market rate of 1.25

    Bank Accounts (Verified Status)

    You may associate as many bank accounts as you have for funding/withdrawal purposes with HitBTC.

    Process to obtain the Verified Status

    Adding your first Bank Account & Obtain the Verified Status

    To obtain the Verified status, a user has to undergo the following steps:

    1. Click “Get Verified Status” on the account page
    2. Enter the requested information inside the form
    3. Upload the documents requested by the form (Passport and/or national ID and a bank account statement where your domiciled address is shown)
    4. Wait for approval of your account by our Compliance Department

    Once our compliance manager has approved your account, you must make a deposit before you can use your account for withdrawals.

    Adding subsequent bank accounts

    In case you wish to add an additional account, the process is as follows:

    1. Click “Add a bank Account” on the account page
    2. Enter the details of your new account analogously to section 4.1.1 of this document
    3. Wait for our Compliance Department to approve your account

    Once our compliance department has approved your account, you must make a deposit before you can use your account for withdrawals.

    Important Notice

    If you have funding information for an account approved by our Compliance Department, do not use it to fund your HitBTC account from

    • a. Accounts that you have not registered on HitBTC
    • b. Accounts you have registered but which are pending approval from our Compliance Department.

    In all such cases your payment will be returned.

  4. What is the Qualified status?

    Limits

    The Qualified status is granted to users who wish to operate with fiat accepted by HitBTC and would like increased limits. The status gives you the following basic limits, which can be reviewed upon a user’s request once a user is granted the Qualified status:

    Basic Deposit & Withdrawal Limits (for informational purposes only)
    USD EUR GBP
    Daily (24 hour rolling-frame) 6,250.00* 5,000.00 3,750.00*
    Weekly (7 day rolling-frame) 25,000.00 25,000.00 25,000.00

    *Evaluated at a market rate of 1.25

    Bank Accounts (Qualified status)

    You may associate as many bank accounts as you have for funding withdrawal/purposes with HitBTC.

    Process to obtain the verified Status

    Obtaining the status

    To obtain the Qualified status, a user must have been previously granted the Verified status, and must also complete the following additional steps

    1. Click “Get Qualified Status” on the account page
    2. Enter the requested information inside the form
    3. Upload the documents requested by the form (a proof of residence and an original letter from the bank for at least one of your bank accounts)
    4. Wait for approval of your account by our Compliance Department

    An original letter from the bank is an A4 or Letter formatted printed letter containing your full name, your personal ID data (used to open this account), the account number and a signed by a bank representative along with the bank’s coordinates (the bank’s address and branch code).

    Once our compliance department has approved your account, you must make a deposit before you can use your account for withdrawals.

    Adding subsequent bank accounts & increasing limits for existing accounts

    In case you wish to add an additional account or increase the limit for an existing account that has not yet been verified please follow the following steps:

    1. Click “Add a bank Account” (in case of a new account) or “Make Account Verified” (for an existing account) on the account page
    2. Enter the details of your new account and upload an original letter from the bank for this account (if you are upgrading an existing account you only need to upload the original letter from the bank)
    3. Wait for our Compliance Department to approve your account

    Once our compliance department has approved your account, you must make a deposit before you can use your account for withdrawals.

    Important Notice

    If you have funding information for an account approved by our Compliance Department, do not use it to fund your HitBTC account from

    1. Accounts that you have not registered on HitBTC
    2. Accounts you have registered but which are pending approval from our Compliance Department.

    In all such cases, your payment will be returned.

  5. How limits are calculated?

    If you are withdrawing in multiple currencies or you are using multiple bank accounts, please be aware of the following:

    1. Limits are cumulative
    2. Limits are calculated across all currencies (i.e. if you withdraw 50 EUR, your USD and GBP limits will also decrease based on the euro’s exchange rate at that moment)
    3. Limits are applied to your Bank accounts as a group.
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