1. How do I add two-factor authentication?

    To enable two-step verification please follow the steps below:

    • Install Google Authenticator on your mobile device.
    • Enable the authenticator on the "Security" page by clicking the Add new button underneath Google 2-step verification.
    • Follow directions that appear on the screen.
    • Enter the code generated by the Google Authenticator on your mobile device every time you log into your HitBTC account.

    Note: It is recommended to save a backup code in a secure place. You will need this code to remove the 2FA in case you lose the device with the Google Authenticator.

  2. I lost my phone which I used for 2FA. How can I access my account?

    If you lost a device with the Google Authenticator, there are two options to remove the 2FA and access your account:

    • Use the backup code generated upon enabling the 2FA.
    • Contact the HitBTC Support team to remove the 2FA for your account.
  3. How do I reset my password?

    You can change your password on the Security page.