1. How do I add two-factor authentication?

    To enable two-step verification please follow the steps below:

    1. Install Google Authenticator on your mobile device.
    2. Enable the authenticator on the Settings page by clicking the Add new button underneath Your software authenticators.
    3. Follow directions that appear on the screen.
    4. You will now need to input the code generated by the Google Authenticator on your mobile device every time you log into your HitBTC account.

    Note: It is recommended to save a backup code in a secure place. You will need this code to remove the 2FA in case you lose the device with the Google Authenticator.

  2. I lost my phone which I used for 2FA. How can I access my account?

    If you lost a device with the Google Authenticator, there are two options to remove the 2FA and access your account:

    1. Use the backup code generated upon enabling the 2FA.
    2. Contact our Support Team and ask them to remove the 2FA for your account.
  3. How do I reset my password?

    To reset your password, please follow the steps below:

    1. Make sure that you are logged out off the HitBTC page.
    2. Press Sign in button and select Forgot your password? option.
    3. Enter your email address and you will receive a link to reset the password.