Fiat operations

  1. How do I add a Bank Account?

    We provide access to the bank accounts only for institutional investors and major market makers. High standards of financial security make us very watchful to our solutions. Because of this, we have strong demands for candidates.

    To add a new bank account, please contact HitBTC Compliance team at compliance@hitbtc.com and provide them with the information on your bank account and a bank account ownership proof.

    Please include the following:

    • Bank name
    • SWIFT/BIC code
    • IBAN/account number

    Please choose one of the following as your supporting document:
    • Bank account statement
    • Original letter from the bank

  2. Can a third person credit my HitBTC account?

    HitBTC only accepts transfers from the bank accounts linked to your HitBTC account.

    All the funds sent to your account from third parties will be credited back, and the transactions will incur processing fees.

  3. Can you cancel my withdrawal?

    A fiat withdrawal can be cancelled while the transaction still shows in your account as "pending". To cancel the withdrawal, please contact the HitBTC Support team.

  4. Can you cancel my deposit (e.g. wrong amount or wrong bank requisites)?

    A fiat deposit can be cancelled if it has not yet been credited to your HitBTC account. To cancel the deposit, please contact the HitBTC Support team.The money will be charged back, and the payment will incur the processing fees.

  5. What are transfer fees?
    Currency Fund fee Withdrawal fee Transfer method
    < €50 000 €5 €30 SEPA, for EEA only
    > €50 000 1 % 2 % SEPA, for EEA only
    $ 1 % min $6, max $45 2 % min $35, max $230 SWIFT

    Please note that the listed fees only cover the charges on our end. Other fees may be charged by your bank. Also, sometimes a bank transfer is done via an intermediary bank and the intermediary bank may charge an extra fee.

    We are not responsible for any fees charged by your bank or by an intermediary bank. It's also possible for the intermediary bank to change the transfer status from SEPA to wire and in such a case, you will be charged on our end for the wire fee.

  6. How long does a deposit take?

    In accordance with the internal rules and requirement of HitBTC and taking into account the Rules of International Payment Systems and Bank transfer timeline will be as follows:

    Fund — up to 14 Banking Days

    Withdrawal — up to 20 Banking Days

  7. What are the deposit/withdrawal limits?
    Account status Deposit USD Withdraw USD Deposit EUR Withdraw EUR
    Verified
    2,000 (USD, EUR or GBP) a day
    10,000 (USD, EUR or GBP) per 1 week
    Limits can be individually raised up to
    10,000 (USD, EUR or GBP) a day
    50,000 (USD, EUR or GBP) per 1 week.
    Must provide documents as outlined on the website Must make at least a 10.00 USD deposit from the destination account Must provide documents as outlined on the website Must make a deposit from the destination account
    Qualified
    10,000 (USD, EUR or GBP) a day
    50,000 (USD, EUR or GBP) per 1 week
    Limits can be individually raised.
    Must provide notarized documents as outlined on the website Must make at least a 10.00 USD deposit from the destination account Must provide notarized documents as outlined on the website Must make at least a 1.00 EUR deposit from the destination account
  8. Will my account be credited if I sent a deposit exceeding my current limits?

    The deposit will be split in parts and credited to your account within several days, according to your current limits.

    For example, your status is Verified and your weekly EUR transfer limit is 2,000.00 EUR. You make a deposit of 5,000.00 EUR in one transaction. This means, your HitBTC account will be credited with 2,000 EUR on the day the funds reach HitBTC, 2,000.00 EUR will be credited next week and 1,000.00 EUR in two weeks time.

    In case you do not want your deposit to be processed as described above, you can contact the HitBTC Support team and ask them to cancel the payment and return the funds to your bank account.

  9. Is HitBTC subject to financial regulations?

    HitBTC is subject to financial regulation and fully complies with all the rules it is subject to. All users must therefore follow certain rules.

    You can get acquainted with HitBTC AML Policy here.

  10. Can I use multiple bank accounts for deposit/withdrawal operations?

    You can use multiple bank accounts associated with your HitBTC account, however please note that all your bank accounts should be approved by HitBTC Compliance dpt.

    To add a new account, please contact the compliance manager at compliance@hitbtc.com.

  11. How can I increase my deposit/withdrawal limits?

    Your account is subject to certain limits that can only be increased by upgrading your verification status. Please see the "Account verification" page for more information.

  12. Can I obtain privileged conditions?

    Under special circumstances you may be exempt from strict linkage of bank account, used for the first operation. To obtain such an exemption you will have to contact our customer service and explain why you need such a waiver. Your request will be reviewed and a decision will be communicated to you within 7 business days.

    Deposit/withdrawal limits are strict according to section "Verification levels" and no individual or business will be exempt under any circumstances.

Support